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Business Continuity Webinars

Best Practices from
Cox Automotive Experts

Your customers are still shopping online. Cox Automotive is here to help you do what it takes to win.
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In today’s environment, you might be relying more on your digital storefront, delivering a car for test drive, ramping up virtual service features, or lining up sales for when you reopen. Whatever you’re engaged in, we’ve compiled a collection of webinars from Cox Automotive experts to help you adjust to the changing landscape. We can help you connect with remote shoppers, improve dealership processes, and optimize your use of operational solutions. You’ll find the resources you need right here on this page.

Essential Webinars

Check out these top 4 webinars for expert advice on how you should adjust your dealership practices and processes to align with the new environment and to prepare for a future of digital dealerships. You won’t regret it.
End-To-End
Webinars

End-to-End Best Practices: Navigating the New Normal

The entire auto industry is changing before our eyes. Join industry experts Chase Abbott and Mo Zahabi as they’ll discuss the current situation, as well as share best practices that you can implement immediately throughout your entire dealership.
Sales
Webinars

Deal Making in Today’s Digital World

Rich Mertz, senior divisional manager at Cox Automotive Digital Retailing, discusses how your deal-making technique should shift in today’s climate. It’s still possible to build meaningful connections with shoppers virtually and to close deals.
Marketing
Webinars

Connecting with Remote Shoppers

Join Noah Lee, head of product consulting at Dealer.com, for a discussion of how your dealership can best communicate with remote shoppers. He’ll share best practices and take your questions.
Fixed Operations
Webinars

Fixed Ops/Service Best Practices for Business Continuity in Any Environment​

Will Crouch and Terri Gonzalez lay out the steps you can take to keep your business moving forward today and position yourself for growth into the future. During this webinar, you’ll learn how to get the most out of the resources that are available to you and how to use digital solutions to connect in a social distancing world.

Hear from Our Experts

Our team of automotive professionals understands the challenges associated with social distancing and economic slowdown. Our experts are ready to help you tackle every challenge and find every opportunity in today’s unique environment. Use the filters below to find the exact information you need to keep your dealership strong.

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Sales
Webinars

10 Steps for Remote F&I Continuity

As your dealership is adapting to these rapidly changing circumstances, it’s important to know that even if you have sales and F&I staff working away from the dealership, you can continue to keep your F&I process moving forward.
Operations
Webinars

5 Keys to Getting Your Staff Back to Business

Low showroom activity doesn’t mean your team needs to stay slow. What is your team doing to build business now and prepare for reopening your store? Join our webinar to learn about key activities and opportunities to help your dealership staff hit the ground when they get back to business.
Recording Coming Soon
Marketing
Webinars

An Innovative Look into the Car Buyer’s Journey

Consumer behaviors are changing – and changing rapidly. Learn how to address these changes in this webinar, which covers trends in customer behavior, how to use technology to create the shopping experience customers want, and key action for your digital marketing strategy.
Recording Coming Soon
Fixed Operations
Webinars

Be Safe Workshop: Best Practices for Digital Interaction with Engage

Join us to discuss best practices with Xtime Engage. Safely welcome your service customers while still delivering a world-class walk-around and communicating digitally throughout the service visit.
Fixed Operations
Webinars

Be Safe Workshop: Engage Self Check-In Set Up & Best Practices

You need the right tools to put your customers at ease and minimize disruption no matter what’s happening in the world. With Engage, you can leverage Self Check-In to give your customers the ability to check-in on their phones, from the safety of their home or vehicle. This workshop will cover all you need to know to successfully set up Self Check-In at your dealership.
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Fixed Operations
Webinars

Be Safe Workshop: Valet Pickup and Delivery

This session discusses best practices and processes for Valet Pick-Up and Delivery in today’s challenging environment. You need the right tools to put your customers at ease and minimize disruption no matter what’s happening in the world. With the Valet Tools in Xtime Schedule, you can leverage online Pick Up and Delivery with online scheduling and capacity control.
Operations
Webinars

Best Practices for Driving Operational Efficiency

Dealertrack DMS has compiled best practices for creating a plan of action to drive operational efficiency. Join host Jae Chang, a Performance Manager from Dealertrack DMS with 20+ years of retail dealership management experience.
Operations
Webinars

Best Practices for Utilizing and Protecting Your Network

Join us as we welcome Brad Holton from Proton IT into the studio to discuss opportunities to leverage your network to improve the digital transformation of your dealership. We’ll also cover best practices for privacy and security so you and your team can operate digitally with minimal risk.
Marketing
Webinars

Building Your Remote Dealership: Utilizing the Right CRM Tools for Remote Business

As customers continue to shop from home, your team must be equipped to move the customer experience out of the showroom and into a customer’s inbox or driveway. In this webinar, you’ll learn how a few key tools can help you optimize the remote shopping experience for your customers.