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Sales
Webinars

How to Win Deals and Adapt to New Consumer Behaviors

In this webinar, you’ll learn how to optimize your dealership’s digital retailing presence, identify and prioritize the best opportunities, and win deals with the experience your customers expect. Topics will include implementing digital shopping capabilities, customizing customer communications, measuring your effectiveness and more.
Sales
Webinars

Continuity and Recovery Perspectives: Rethinking the Road to the Sale

Cheryl Miller, VP of Operations at Vin Solutions, and Mark Vickery, Sr. Director of Performance Management, join Dale Pollak to outline the new business environment impacting sales, digital retailing, and your reimagined relationship with car buyers.
Sales
Webinars

Continuity and Recovery Perspectives: Consumer Demand & Industry Insights

The executive leadership team at Kelly Blue Book and Autotrader share insights into the new business environment impacting dealers and consumers right now.
Sales
E-Books

Sales Playbook

Recent events have abruptly changed the automotive retail industry and customers’ expectations of dealerships. But with change comes opportunity…
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SalesFixed OperationsMarketing
Videos

Dealer Forward: The Service Experience and Social Distancing

Today’s Dealer Forward panel discussion inspects what servicing tactics are working for dealerships and how they are implementing them.
SalesFixed OperationsMarketing
Articles

Reimagine Your Dealership Staff

Dealertrack DMS VP, Mandi Fang, and Dale Pollak, EVP of vAuto, share tips on hiring, training, and reboarding your staff as you return to work.
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Sales
Articles

Making the CRM the Hub of All Customer Communications

According to Car Wars, a leading phone solutions provider for automotive retail and one of VinSolutions’ newest integrated partners, dealerships are losing the majority of their hottest leads within the first 15 seconds of each call. On top of that, a staggering 39 percent of inbound sales calls into dealerships never reach a qualified employee.
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Sales
Articles

Fight the Fear of Change with Accessible Data

Fear is a funny thing. In humans, it generally evokes one of two well-known responses—fight or flight. In a split second, our instincts kick in and we decide whether to confront the source of fear or simply run away. In recent interactions with dealerships, I’ve sensed a lot of that same fear surrounding changing customer expectations. I’ve also learned that when things get scary, dealerships have the same choice as people—they can confront the fear or run away from it.
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Sales
Webinars

Creating Your Virtual Sales Approach

Learn a 5-step digital retailing sales process that is customized to today’s online car shopper. Rich Mertz, senior divisional manager at Cox Automotive Digital Retailing, will cover the current state of car shopping, what other dealers are experiencing, and a virtual approach to selling that works.
Sales Hub