Fixed Operations
E-Books
Fixed Operations Playbook (Français)
Recent events have required you to accelerate the transition to a service experience that delivers convenience and matches your customer’s digital preference.
Filter by Resource Type
Filter By Brand
Fixed Operations
Webinars
Effective Service Department Communication to Boost Consumer Confidence
Learn what information your customer needs to know and how to deliver that information so they feel good about scheduling that next service appointment. This webinar will cover what and how to communicate, real-world examples, and key tools.
Fixed Operations
Webinars
Be Safe Workshop: Engage Self Check-In Set Up & Best Practices
You need the right tools to put your customers at ease and minimize disruption no matter what’s happening in the world. With Engage, you can leverage Self Check-In to give your customers the ability to check-in on their phones, from the safety of their home or vehicle. This workshop will cover all you need to know to successfully set up Self Check-In at your dealership.
OperationsFixed OperationsMarketingSales
Articles
An Open Letter to Dealers
Cox Automotive’s latest COVID-19 Impact Study indicates that half of dealers are considering going back to ‘old’ non-digital methods once shelter in place mandates ‘go back to normal’ despite overwhelming consumer preference and increasing gross profits associated with a more digital process. If you’re still navigating the sea change of digital adoption, please read on.
Fixed Operations
E-Books
Fixed Operations Infographic: Move Your Dealership Forward
In today’s world, it takes strategy to move the service experience forward. To win new business or boost dollars per RO, you have to understand the obstacles and put the right plan in place at each stage of the service process.
Fixed Operations
Webinars
Fixed Ops/Service Best Practices for Business Continuity in Any Environment
Will Crouch and Terri Gonzalez lay out the steps you can take to keep your business moving forward today and position yourself for growth into the future. During this webinar, you’ll learn how to get the most out of the resources that are available to you and how to use digital solutions to connect in a social distancing world.
Fixed Operations
Articles
Fixed Ops Today: 3 Opportunities to Drive Revenue
In a time where we’re all trying to do more with less, there is real opportunity to boost dollars per RO. You just have to do it the right way with a thoughtful presentation that is transparent and easy for your customer to understand and approve ASRs.
Fixed Operations
Training
Xtime Live Virtual Classes
If you are an Xtime customer, click here to sign up for a brand new live virtual class to help you develop a service experience that gives customers the confidence and personalized attention they require.
Fixed Operations
Webinars
Be Safe Workshop: Best Practices for Digital Interaction with Engage
Join us to discuss best practices with Xtime Engage. Safely welcome your service customers while still delivering a world-class walk-around and communicating digitally throughout the service visit.
