Fixed Operations Resources

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Fixed Operations
Webinars

Continuity and Recovery Perspectives: Rethink the Service Experience

As dealers start to return to business, what opportunities and challenges should dealers address to gain the best possible advantage to achieve the best possible outcome? Tracy Fred, VP Operations Sales & Service Vin Solutions & Xtime, and Darrel Ferguson, Dr. Performance Management share tips and strategies with Dale Pollak in this webinar.
Fixed Operations
Articles

Tools You Need to Provide for Your Customer

Learn how to provide a digital experience that gives your customer the opportunity to choose self-service throughout the service journey.
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Fixed Operations
Articles

Move Forward: Re-Engage Your Employees

Recent conversation has been squarely centered on the shift of customer expectations, and you’re acting to deliver the digital experience fixed ops customers now prefer. While we’re rethinking experience, there is one group you can’t afford to overlook — your employees.
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OperationsFixed OperationsMarketingSales
Articles

An Open Letter to Dealers

Cox Automotive’s latest COVID-19 Impact Study indicates that half of dealers are considering going back to ‘old’ non-digital methods once shelter in place mandates ‘go back to normal’ despite overwhelming consumer preference and increasing gross profits associated with a more digital process. If you’re still navigating the sea change of digital adoption, please read on.
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Fixed Operations
Videos

Dealertrack DMS Product Sneak Peek: Strategic Update

Learn how your DMS can help you transact and analyze your business, and how our products are converging to provide you with a more integrated solution that will improve the overall efficiency of your dealership.
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Fixed Operations
Webinars

Be Safe Workshop: Valet Pickup and Delivery

This session discusses best practices and processes for Valet Pick-Up and Delivery in today’s challenging environment. You need the right tools to put your customers at ease and minimize disruption no matter what’s happening in the world. With the Valet Tools in Xtime Schedule, you can leverage online Pick Up and Delivery with online scheduling and capacity control.
Fixed Operations
Videos

Do More with Your Service Department with Xtime Spectrum

Unlock the true potential of your service department tools and utilize everything that Spectrum offers to exceed customer expectations in an ever-changing marketplace.
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Deliver A Better Customer Experience with the Next Generation Service Lane Solution
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Fixed Operations
Webinars

Be Safe Workshop: Engage Self Check-In Set Up & Best Practices

You need the right tools to put your customers at ease and minimize disruption no matter what’s happening in the world. With Engage, you can leverage Self Check-In to give your customers the ability to check-in on their phones, from the safety of their home or vehicle. This workshop will cover all you need to know to successfully set up Self Check-In at your dealership.
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Fixed Operations Hub