Fixed Operations Resources

Filter by Resource Type

Filter By Brand

Fixed Operations
Articles

Move Forward: Re-Engage Your Employees

Recent conversation has been squarely centered on the shift of customer expectations, and you’re acting to deliver the digital experience fixed ops customers now prefer. While we’re rethinking experience, there is one group you can’t afford to overlook — your employees.
Read More
Fixed Operations
Articles

Fixed Ops Silver Linings: Stay the Course

There is no doubt now that your business can be agile. With the great resiliency and ability to pivot you’ve displayed in the first half of 2020, fixed operations transformation is happening more quickly than anyone thought possible. Because of that, there is an upside to the uncertainty of 2020: you are better prepared than ever to deliver a fully digital customer experience.
Read More
Fixed Operations
Videos

Do More with Your Service Department with Xtime Spectrum

Unlock the true potential of your service department tools and utilize everything that Spectrum offers to exceed customer expectations in an ever-changing marketplace.
Watch Here
Fixed Operations
Articles

Fixed Operations: The Evolution Continues

Early into social distancing, we created a fixed operations guide, A Playbook to Move the Service Experience Forward. Let’s explore what is still relevant at this stage and what has already evolved in the service department.
Read More
Fixed Operations
Webinars

Continuity and Recovery Perspectives: Rethink the Service Experience

As dealers start to return to business, what opportunities and challenges should dealers address to gain the best possible advantage to achieve the best possible outcome? Tracy Fred, VP Operations Sales & Service Vin Solutions & Xtime, and Darrel Ferguson, Dr. Performance Management share tips and strategies with Dale Pollak in this webinar.
SalesFixed OperationsMarketing
Videos

Dealer Forward: The Service Experience and Social Distancing

Today’s Dealer Forward panel discussion inspects what servicing tactics are working for dealerships and how they are implementing them.
Fixed Operations
Articles

Communicate to Boost Consumer Confidence

I’ve talked about the constants in the auto sales and service industry. In the midst of all the rapid changes 2020 brought us, one of those constants has been challenged — and it’s for the good of our industry. Now it’s time to tell your customer so they feel confident enough to make that service appointment. Get the playbook and begin today.
Read More
Fixed Operations
Webinars

Setting Up and Motivating Your Service Staff

Employee engagement, which indicates team member passion and emotional investment in your dealership, is among the lowest for service advisors. In this webinar, we’ll discuss how to improve employee engagement in your service department by setting up and motivating your service staff.
Recording Coming Soon
Fixed Operations
E-Books

Fixed Operations Playbook

Recent events have required you to accelerate the transition to a service experience that delivers convenience and matches your customer’s digital preference.
Download Here
Fixed Operations Hub